PIIP complies with the following practices:
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National Code of Good Practice for Australian Apprenticeships click here |
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Relevant Codes of Practice for safety from Workcover click here |
PIIP is committed to delivering quality employment and training services to its clients. This commitment is demonstrated by our work to ensure that:
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Each trainee/apprentice participant receives quality training |
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Equal Employment Opportunity, Access and Equity needs are addressed |
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Only staff of the highest quality and experience are engaged |
What you can expect from us:
PIIP will aim for:
Professionalism
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Provide services which are client focused |
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Provide reliable, efficient responses to all enquiries |
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Provide an environment that fosters comfort and creativity |
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Be accountable and responsible for our decisions and actions using moderation / verification procedures across all our scope / courses |
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Ensure all staff have adequate and appropriate training and receive ongoing support |
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Ensure all our clients receive and understand our student fees protection policy and our refund policies during the induction process |
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Ensure our clients receive and understand the appeals and grievance policy during the induction process |
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Ensure all clients receive and understand the Occupational Safety and Health Policy during the induction process and clearly understand relevant evacuation procedures |
Responsiveness
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Respond to requests for information or advice in a timely and professional manner |
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Provide easy to understand, current and accurate information and advice on all issues related to our scope of delivery |
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Follow up and maintain communication and consultation with our clients as required |
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Maintain our liaison with Industry using our current networks to monitor and update training products and services on offer |
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Involve Industry when applicable in the development of training resources and assessment tools |
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Seek feedback from all clients and react to this feedback when opportunities for improvement are identified |
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Ensure all clients who complete their course successfully receive their certification and / or statements of attainment in a timely manner |
Courtesy
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Treat all clients with dignity, courtesy, confidentiality and efficiency |
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Show respect and understanding and be culturally sensitive |
Continuous Feedback
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Continually assess and evaluate our services against the National Standards for Group Training Organisations quality policies and procedures to maintain quality responsiveness to clients’ needs and reflect the changes that may occur within the training packages |
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Seek our clients’ views as part of regular self-assessment and evaluation |
For additional information please contact us.